At Twirling Joy, we want you to be completely satisfied with your purchase. Please read our return policy below to understand the terms and conditions regarding returns and exchanges.
1. Returns
Due to the nature of our products, we generally do not accept returns for signed football jerseys unless the item is damaged or defective. We strongly encourage you to review your order carefully before completing the purchase.
2. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a return and offer a replacement or refund, depending on your preference. Please provide photographs of the damage or defect to help us process your return as efficiently as possible.
3. How to Return an Item
If you wish to return a damaged or defective item, please follow these steps:
- Contact us at [email protected] with your order number and a description of the issue.
- Provide photographs of the damaged or defective product.
- Once your return is approved, we will provide you with instructions for sending the item back to us.
4. Return Shipping
For returns due to damage or defects, we will cover the cost of return shipping. In such cases, we will provide you with a prepaid return label. Please ensure that the item is securely packaged to avoid any further damage during return shipping.
5. Exchanges
We do not offer exchanges for signed football jerseys unless they are defective. If you receive a damaged or incorrect item, we will assist you in getting the right product as quickly as possible.
6. Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
7. Non-returnable Items
Please note that we cannot accept returns or offer refunds for:
- Items that are not defective or damaged.
- Custom orders or special requests.
8. Cancellation of Orders
If you wish to cancel an order before it has been shipped, please contact us as soon as possible. Once the order has been shipped, we are unable to cancel it.
9. Contact Information
If you have any questions or concerns about our return policy, please reach out to us at:
Email: [email protected]
Phone: +44 780 476 3258
Thank you for shopping with Twirling Joy! We are dedicated to ensuring that you are satisfied with your purchase and will do our best to resolve any issues promptly.