At Twirling Joy, we strive to provide a seamless shopping experience by ensuring that your orders are processed and shipped in a timely manner. Below is an overview of our shipping policy:
1. Order Processing Time
All orders are typically processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day. Once your order is processed, we will send you a confirmation email with tracking information (if applicable).
2. Shipping Locations
We currently ship to the United Kingdom. If you are outside of the United Kingdom and would like to place an order, please contact us directly at [email protected] for international shipping options.
3. Shipping Methods and Costs
Shipping costs are calculated at checkout based on your location and the size of your order. We offer different shipping methods to suit your needs, including standard and expedited options. Delivery timeframes will vary depending on the chosen shipping method and your location.
4. Delivery Time
Standard shipping typically takes 3-5 business days within the United Kingdom. Expedited shipping may reduce the delivery time to 1-2 business days. Please note that delivery times may vary due to unforeseen circumstances, such as postal delays or weather conditions.
5. Shipping Charges
Shipping fees are calculated during the checkout process and are based on the delivery address and the shipping method selected. Any applicable taxes, duties, or import fees are the responsibility of the customer.
6. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number (if available) so you can monitor the status of your delivery. Please allow up to 24 hours for tracking information to be updated.
7. Shipping Issues
While we take every precaution to ensure your order is shipped accurately and securely, issues such as lost or damaged packages may occasionally occur. If you experience any problems with your order, please contact our customer service team at [email protected], and we will work to resolve the issue as quickly as possible.
8. Address Accuracy
Please ensure that the shipping address you provide is correct and complete. We are not responsible for any delays or issues caused by incorrect or incomplete address details. If you notice an error in your shipping address after placing an order, please contact us immediately at [email protected].
9. International Shipping
At this time, we only offer shipping within the United Kingdom. For international shipping inquiries, please contact us at [email protected] for further assistance.
10. Returns Due to Shipping Issues
If you receive a damaged or defective item due to shipping, please contact us within 7 days of receiving the order. We will guide you through the process of returning the item and arranging for a replacement or refund, as necessary.
Thank you for shopping with Twirling Joy! If you have any questions or need assistance, feel free to reach out to our customer service team.